NC Associates

IT Support Technician/ Salary £ 21,000 – £28,000 + Benefits + Working Conditions / Ellesmere Port Location / Permanent Position

NC Associates are working with a rapidly expanding group business based on the outskirts of Ellesmere Port to recruit an IT Support Technician to help support the individual companies within the group. As a IT Support Technician you will maintain and improve group infrastructure through a proactive and methodical approach to support the growth of the business. You will deliver resolutions to business incidents and problems to ensure business as usual.


  • First point of contact for all brands, logging tickets
  • Set up and support clients with applications such as Office 365, SharePoint, CRM’s and server-based applications.
  • Device management via an Asset Register.
  • Software installation including management and updating of endpoint protection.
  • Assist with developing, documenting and maintaining DR plans across the group.
  • Acting as a 2nd line escalation point for the service desk.
  • Liaise with third party suppliers to ensure resolution to agreed SLA’s and standards.
  • Perform system backups and recovery as required.
  • Assist with implementation of new projects and technologies including design, develop, test and deploy new technologies, ensuring projects are delivered on time and budget.
  • Create and maintain documentation as it relates to system configuration, mapping and processes.
  • Liaise with third party suppliers to ensure resolution to agreed SLA’s and standards.
  • Keeping ahead of technology advancements
  • Ad-hoc duties within the department

Essential Experience Required

To be successful in your application for this role you MUST have the following experience

  • Experience of working in a service desk environment.
  • Competent user of Microsoft Office Suite: Excel, Outlook and Word Advanced Excel skills including lookups, pivot tables and use of advance formulae.
  • Confident dealing with colleagues of all levels.
  • Knowledge of 1st/2nd line support desirable

Whats on Offer?

This is a great opportunity to work for a growing business from which you can build on your experience, they offer an excellent salary and benefits package with excellent working conditions. Please apply for immediate consideration by sending your CV to Wayne Caunce at NC Associates or call 07879-626-501

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