Customer Services Adviser/ Manchester City Centre / Salary £20,000 + 10% Bonus / No weekends! / Career Development & Opportunities / Permanent Role
NC Associates are working exclusively with a major business energy supplier to recruit a Customer Services Adviser to join their team based in Manchester City Centre.
First point of contact for all customer enquiries
Resolving queries in a timely manner
responsible for contract administration within the team framework
Supporting the customer services supervisor
Accurate processing of issues relating to supply agreements and general enquiries.
Contract documentation and administrative duties.
Managing incoming calls and emails effectively and efficiently
Managing and maintaining an effective filing system
Production of reports reflective of performance
Essential Experience Required
Verbal and written communication
Excellent IT Skills, proven knowledge with databases/spreadsheets and MS Office
Strong organisational skills
Strong multi-tasking skills
Excellent attention to detail
Ability to priorities
Flexible approach to work and willingness to support the other areas of the business.
Ability to propose solutions and act independently and have the confidence to challenge the status quo.
What’s on offer
This is an Excellent role which can give you experience working with a national organisation, excellent starting salary of £20,000 + 10% bonus, Hours of work Monday- Friday 8:30am-5pm (No weekends!) 25 days holiday plus bank holidays, pension, continuous training and support with career development plus so much more. Having a proven background working with an energy company is advantageous however this is not essential. For immediate consideration for this role, please send your CV or Call 0161-819-1420 / 07464-980-343
NC Associates are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit and business need. Only suitable candidates on this basis will be contacted.