NC Associates

Customer Services Adviser/ Manchester City Centre / Salary £20,000 + 10% Bonus / No weekends! / Career Development & Opportunities / Permanent Role

NC Associates are working exclusively with a major business energy supplier to recruit a Customer Services Adviser to join their team based in Manchester City Centre.

Duties

First point of contact for all customer enquiries

Resolving queries in a timely manner

responsible for contract administration within the team framework

Supporting the customer services supervisor

Accurate processing of issues relating to supply agreements and general enquiries.

Contract documentation and administrative duties.

Managing incoming calls and emails effectively and efficiently

Managing and maintaining an effective filing system

Production of reports reflective of performance

Essential Experience Required

Verbal and written communication

Excellent IT Skills, proven knowledge with databases/spreadsheets and MS Office

Strong organisational skills

Strong multi-tasking skills

Excellent attention to detail

Ability to priorities

Flexible approach to work and willingness to support the other areas of the business.

Ability to propose solutions and act independently and have the confidence to challenge the status quo.

What’s on offer

This is an Excellent role which can give you experience working with a national organisation, excellent starting salary of £20,000 + 10% bonus, Hours of work Monday- Friday 8:30am-5pm (No weekends!) 25 days holiday plus bank holidays, pension, continuous training and support with career development plus so much more. Having a proven background working with an energy company is advantageous however this is not essential. For immediate consideration for this role, please send your CV or Call 0161-819-1420 / 07464-980-343

NC Associates are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit and business need. Only suitable candidates on this basis will be contacted.

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