NC Associates

Customer Care Advisor/ Customer Service/ Customer Experience Management/ Excellent Benefits/ Annual Bonus/ Remote Working Around Current Situation

I am looking for a Customer Care Advisor to join my South Manchester based client on a permanent basis. This is an excellent opportunity to join a secure and consistently growing and developing business.

I am keen to speak to applicants who have customer service/ telephone-based experience and are used to working in a fast-paced environment. Training will be based on site, but remote working options will be provided around the current situation.

Job Description:

  • To support new customers through the registration process of joining the business
  • Resolution of new and existing customer queries
  • Consistently providing an excellent level of customer service
  • Nurture and improve existing customer relationships
  • Contribute to ensuring that all service level agreements are met whilst consistently ensuring compliance processes are followed
  • To communicate effectively with customers over the telephone, ensuring customer satisfaction is maintained
  • To ensure constant communication is maintained with customers via email with an objective to ensure customer satisfaction
  • To develop and maintain effective communication channels with the wider business to ensure that necessary support and information is transferred thus ensuring the best possible service to customers
  • To promote the culture and services of the business and advocate the brand
  • Ensure all KPI targets are maintained

Requirements:

  • Excellent written and verbal communication skills
  • Previous experience in a customer service or telephone focused role
  • Positive and can-do mentality
  • Customer focused approach
  • Problem solving abilities
  • Flexible and commercial approach
  • Ability to work to targets in a fast-paced capacity
  • Excellent time management skills
  • Ability to build report and develop relationships with customers

If you possess the skills and experience above, are based locally to South Manchester and can commit to working hours Mon – Fri 0900-1800, please submit your CV for immediate consideration or call Rosie on 01617110821/ 07384462669 for more information

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