NC Associates

Customer Liaison Executive / Wirral / £20,000 – £22,000 / Excellent Benefits inc Free Parking / Permanent

NC Associates are currently recruiting a Customer Liaison Executive to join one of the UKs leading manufacturers based in Wirral. You will be joining the team to assist in the continued development and delivery of their customer service and customer journey ambitions, whilst supporting the growth of the business in the UK.

Duties include

  • Maintaining existing customers and engaging former customers
  • Improving the range of products and services that they can offer their customer base
  • Ensuring that they have growth plans in place for each customer sector.
  • Being both pro-active and accessible to customers for the management of customer service challenges and problems.
  • Help to grow existing revenues and profit streams across the Service & Minor Works Departments by taking a lead role in quote and pricing follow-up calls
  • Manage and deliver agreed customer engagement and quote & pricing follow-up in line with the overall pro-active sales strategy of the business.

Essential Experience Required

To be successful in your application for this role you MUST have:

  • Previous experience in a similar customer liaison role
  • Excellent telephone sales skills
  • A positive and dynamic attitude
  • Excellent data management skills
  • A genuine passion for customer service excellence
  • The ability to build strong, effective customer relations
  • Excellent verbal and written communication skills
  • Pro-active telephone call experience

What’s on offer:

If you are looking to join one of the UKs leading manufacturing companies who are offering a competitive salary and career development, please send your CV for immediate consideration to Alfie Lambert at NC Associates or call 07789 694 240

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