NC Associates

Credit Controller – Chinese Mandarin Speaker Required

Salary: Up to £26k + £1500 Bonus + Flexible working + Benefits + Progression

Location: Leeds Centre

We are urgently recruiting for a credit controller who can speak Chinese Mandarin to cover a ledger overseas.

The Responsibilities

The responsibilities of the role will include, but are not limited to:

  • Daily credit management of portfolio of own accounts ensuring targets, deadlines and objectives are met as well as assisting the team in their targets, deadlines
  • Train, coach and develop the more junior Credit Controllers in the team
  • Understanding how KPI’s are set and how best to achieve them
  • Building relationships with partners and fee earners to ensure the collection policy is adhered to and escalate any problem clients, fee earners or debts to the management team
  • To be able to correctly identify clients that default on payment terms and to liaise with the lawyers/partners on the most appropriate course of action to take, taking into account the profile of the client
  • Be proactive in booking and attending monthly meetings with the relevant partners or financial controllers, agreeing appropriate strategies to collect aged and/or difficult debts, and ensure all queries are resolved appropriately
  • Maintaining detailed and accurate notes regarding debtors on the firm’s internal system and ensure the Team Leader is regularly updated and that areas of concern are highlighted promptly
  • Have a good understanding of the client and the nature of their business
  • Continuously strive to improve and propose efficiencies to the credit control process
  • Contribute to compilation of credit control reports, ensuring these are delivered in a timely and efficient manner
  • Completion of complex account reconciliations and customer queries that are passed on by the more junior team members

Requirements

  • Experience within ideally professional services
  • Working or prepared to work towards ICM
  • Excellent organisational skills, with the ability to multi-task and produce quality within tight deadlines
  • Strong communicator together with effective negotiation skills both with clients and the lawyers/partners
  • Good verbal and written communication skills
  • Able to interact positively at all levels within a law firm and be a team player
  • Confident using MS Office, including Word and Excel
  • Maintain a strong attention to detail and the ability to deal with confidential matters with discretion
  • Can demonstrate initiative and the ability to be proactive, while also being able to follow instructions
  • Deliver a ‘can do’ and proactive approach at all times
  • Flexible and prepared to work additional hours at month, quarter and year ends to assist the Revenue team with month end processes

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